Com1 Ip Pbx Vs Grandstream Ip Pbx ?
Com1 Ip Pbx Vs Grandstream Ip Pbx ?
- March 23, 2021
- Posted By srini@trust.co.in
Overview
Comparing Grandstream IpPbx, a world renowned brand with virtually an unknown brand Com1 IpPbx is a tall ask and may look biased. Yet we have made an honest attempt to give the factual differences for the customers to have a learned view on this before taking a final call
| Parameter | Com1 Ip Pbx | Grandstream Ip Pbx |
| Hardware | ||
| Processor | Celeron Duel Core 2.4 GHZ | Dual core 1GHz ARM CortexTM A9 and 400Mhz VINETICTM A8 processors |
| Ram | 4 gb DDR3 | 1 gb |
| Harddisk | 240 gb SSD | 4 gb Flash |
| FXO | Nil | 2 ports (UCM6202); 4 ports (UCM6204); 8 ports (UCM6208) |
| FXS | Nil | 2 ports |
| SIP Extensions | 500 | 500 (UCM6202); 500 (UCM6204); 800 (UCM6208) |
| Network | Realtek Gigabit - Single LAN Port | Dual Gigabit RJ45 ports with integrated PoE Plus (IEEE 802.3at-2009) |
| Serviceability | ||
| Serviceability | 100% Serviceable with all locally available spare parts | Use & Throw |
| License Transferable To Customer Hardware | Virtually a life time investment | Use & Throw |
| Configuration Ease | You can easily configure the system without the help of any dealer as the GUI is designed keeping customer in mind. By putting little additional efforts customer can self maintain the system | With no dedicated dealers all over India being managed by part time casual dealers, very few know how to configure the system in full. After investment customer will be devoid of maximum utilisation of the system due to lack of knowledge of dealer |
| Incoming Ringing Option | ||
| Round Robin | Upto 6 extensions can be made to ring in round robin mode | Unlimited extensions can be made to ring in round robin mode |
| Simultaneous | Unlimited extensions can be made to ring in simultaneous mode | Unlimited extensions can be made to ring in simultaneous mode |
| Random Call Distribution | Randomly ring in an extension of a department | Not Available |
| IVR | IVR with unlimited layers | IVR limited to 5 layers |
| Drone Operator | In case of any repetitive process and standard Q & A, eg gas booking or Service Call registration, you can create a Q & A and record the file and process cutting down the manpower. | Not Available |
| CBCT - Standard | You can import a set of CLI for every extension which will get automatically transferred | Not Available |
| CBCT - Callback | If you made an outgoing call and caller did not pick the call and when he tries to call back, that call will be forwarded the extension who called him the last bypassing the operator (24 hours memory) | Not Available |
| Follow me | You can create simultaneous ring option with a combo of extensions & mobile number. When an incoming call is received, it will ring in extension and assigned mobile simultaneously. You can configure 4 levels of unlimited options | Not Available |
| ACD | Full fledged ACD with every option to give you an experience when you call Citibank or any other professional inbound setup with exhaustive options and comprehensive reports | Limited ACD with no agent panels and database integration. A proper ACD is really resource intensive and cannot be implemented. Nearly useless |
| Failure Option | Every DID will have primary option and in case of failure another option that gives a huge flexibility in the event of failure of primary option | Only primary option available |
| Outgoing Options | ||
| Ease of programming | Very simple | Very complicated with only routing option |
| Reserved Trunk Grouping | You can group your trunk into 5 groups (80,81,82,83,84) | No such option |
| Direct Trunk Access | 50 trunks can be configured (850 - 899) | No such option |
| Multiple CLI for each extension | In case you have multiple PRI/SIP lines you can configure different CLI number for outward dialing for each line | Only default CLI will be working in the event of more than 1 PRI/SIP line |
| Memory Dialing | 50 (750 to 799) ... 25 in line with Class of service of extension while balance irrespective of Class of service) | Unlimited but very complicated |
| Sip Line Connectivity | ||
| Need Wan Router For Connecting | No Need as our system has in built routing table configuration | You need external WAN router for every sip line connection costing around 10,000/- |
| Multiple CLI for each extension | In case you have multiple SIP lines you can configure different CLI number for outward dialling for each line | Only default CLI will be working in the event of more than 1 SIP line |
| Pri Line Connectivity | ||
| PRI Line Connectivity | You can connect upto 16 PRI lines in our system on PCI slot | Need to connect using PRI to SIP gateway which is very expensive |
| Multiple CLI for each extension | In case you have multiple PRI lines you can configure different CLI number for outward dialling for each line | Only default CLI will be working in the event of more than 1 PRI line |
| Voicemail | ||
| Voicemail | Built IN for all extension , that helps the extension user to handle calls in absense | Built IN for all extension , that helps the extension user to handle calls in absense |
| Voicemail to Email | Built IN for all extension , that helps the extension user to handle calls in absense | Not possible |
| Voicemail Storage | 240gb - Virtually giving a huge space for every extension and expandable | 4GB - just gives space for a few select extension with a few messages for select few extensions |
| Voicemail Forward | You can forward your voicemail msg to another with your comments for any action | Not possible |
| Hold On Music | ||
| Mixing of various music and audio | You can upload various files and create an album and mix as hold on music either randomly or on a serial basis | You can upload various files and create an album and mix as hold on music either randomly or on a serial basis |
| Multiple Hold On Music for different DID / Extension | Each and every incoming and outgoing context can have different hold on music | Each and every incoming and outgoing context can have different hold on music |
| Cloud backup of Hold On Music files | Every file uploaded, will create a back up on our secure cloud server. You can download in case of system failure or system replacement | No such option |
| Bridge Conference | ||
| Number Of Conference | 1000 | 3 (UCM6202); 3 (UCM6204); 6 (UCM6208) |
| Capacity In Each Conference | Unlimited - Limited By Only Your Telecom Resource | 25 (UCM6202); 25 (UCM6204); 32 (UCM6208) |
| Schedule A Conference | Daily, Weekly, Monthly, Quarterly | Not possible |
| Authentication | No Authentication, PIN, CLI Number | Only PIN |
| User Controls | Mute, Unmute, Raise Volume, Reduce Volume by respective code | Not possible |
| Add Users to conference | You can add users to bridge conference by using the EPABX trunk | Not possible |
| 100% Privacy Authentication | CLI Number Authentication | Not possible |
| Conference Alerts | Email Alert - 60 Minutes Before; SMS Alert - 10 Minutes Before; | Nil |
| Adding Users By Outbound Call | Yes | Not possible |
| Completion Status to organiser | A Email with each user check-in and checkout time sent to organiser | Not possible |
| Conference Call Recording Link | Yes | No |
| Conversation Recording | ||
| All calls logging | Yes | Yes |
| Local Storage | 240 gb (Upto 20,000 Hours Recording Possible) | with just 4 gb flash memory, virtually have no local storage, however you can have external SD Card or USB for recording which is susceptible for removal of the same. |
| GUI to listen | Yes | Yes |
| Transfer to FTP | Yes (Sync Option Every 10 Minutes) | No |
| Data Backup | ||
| Backup - Database | Database gets backed up automatically at 1 AM internally as well as over FTP. In any event of data loss we can restore system to previous days position, limiting the damage of data loss. Extremely critical facility for inbound and outbound callcentre | Not available |
| Backup - Voicelogger | Voicelogger files are automatically synced with an external folder over FTP. Useful for enterprises where voicefiles storage are a statutory obligation. | Not available |
| Backup - Hold on Music Files | Every hold on music of yours, create a copy in cloud server and help you download when the hardware changes for whatever reason | Unmatched By any system |
| Backup - IVR prompts | Every voice file of yours, create a copy in cloud server and help you download when the hardware changes for whatever reason | Unmatched By any system |
| Backup - System Configuration | Every time you make changes in the system, a copy of system configuration is stored in our cloud server and can be restored in the same server or a different server in a jiffy. | Unmatched By any system |
| Callcentre | ||
| Inbound | Heavy-duty with professional agent & team leader panels, tested upto 100 agents | Very light weight with no agent panel or TL panel |
| Outbound - Predective | Heavy-duty with professional agent & team leader panels, tested upto 100 agents | Not available |
| Outbound - Progressive | Heavy-duty with professional agent & team leader panels, tested upto 100 agents | Not available |
| Outbound - Preview | Heavy-duty with professional agent & team leader panels, tested upto 100 agents | Not available |
| Outbound - Survey | Heavy duty - tested upto 5 lakh calls per day | Not available |
| Customisation | ||
| Customisation | Any customisation possible as the software is completely an inhouse development | Not possible as it is fixed |
| Unmatchable Features Of Com1 | ||
| Cloud Restore - System Configuration | Every time you make changes in the system, a copy of system configuration is stored in our cloud server and can be restored in the same server or a different server in a jiffy. | Unmatched By any system |
| Cloud Restore - Voice files | Every voice file of yours, create a copy in cloud server and help you download when the hardware changes for whatever reason | Unmatched By any system |
| Cloud Restore - Hold On Music | Every hold on music of yours, create a copy in cloud server and help you download when the hardware changes for whatever reason | Unmatched By any system |