Help Com1 Ip Pbx Main


This section helps you in activation process of the product. 

  • New product has Default Username – ‘admin’ and default Password – ‘admin’ 
  • System before completing the registration will display only the Main menu and other menus get activated post successful registration.
  • Post registration default username & password would not work and your email entered in this becomes the username with default password 1234. We however strongly recommend you to change your password on your first login.

If your selected licence model is IPPBX, you will be getting an SMS & Email in the registered details, the licence needed for 100 default extensions.


You can activate your extensions in any of the series based on your extension requirement (eg If you want your extensions from 300 to 399 then activate the licence in necessary tab. SUPPORTPACK is the licence that will extend your support by an year after the expiry of mandatory one year warranty period.

Create Users

As explained before in the previous section the email entered while registering becomes the default username with default password 1234. You can create more users with Admin or User rights. 


Admin will have complete access but for users you can give access tab wise. (Eg: The moment you select User as type there will be dropdown to select the tabs he is authorised to use. On that user login only those tabs will be displayed and not the other tabs.


You Can edit / delete the Created Users.

Db BackUp

This section helps you schedule periodic database backup based on the data criticality.  Auto back up offers three options Daily, Weekly & Monthly.

Created : This is grid of all back-up options created with back-up type and date and time of next back up which completes the current back-up overview. You can use Delete option to delete any of the option listed, that  you find  not useful any more.


Add New : This helps you select the database to back-up and duration option. You can select multiple duration option for single database. Eg Com1System can be selected in daily & weekly mode.

NOTE: Very heavy database may not work in this option. Si it is advised to purge the database periodically.


FTP : FTP helps you pass the FTP credentials for the back-up. Kindly ensure that there is a sub-folder with name DATABASE & VOICEFILES to the root ftp folder.


Restore : This section helps you restore any database file into the server. Exercise enough caution while using this as this will delete the current existing database and replace with new database file which may lead to data loss. This has to be used primarily during a crash scenario and not a database restore option.


Network Settings

The default IP Address for the system is which can be changed using Admin → Settings → Features → Network. This section allows you to assign new IP Address (maximum 5) for the same network card as well as assign routing gateway for various IP Address. This is very useful in case of connecting SIP trunk using VPN from various service providers in India. A sample entry is given below for configuring Tata. You can use Default to deactivate any unused Ip alice.


With many Ip alice & multiple gateway option, this section will give option to route traffic through the right gateway for the right IP. eg: The following example indicates to route TataSIP traffic through gateway for its IP and rest of the traffic through gateway


You can check if routing is happening properly in our option Admin → Server Tools → Com1 Maintenance → IP Routing Status


You can also check the IP Status  Admin → Server Tools → Com1 Maintenance → IP Status